When does the 2019 programme launch?
The programme will be launched at our invitation-only launch function on Monday, February 11, 2019, and will go live on our website that evening.
When can I book tickets?
Priority ticket sales for Patrons, Benefactors and Sponsors start at 7pm on Monday, February 11, 2019. Public ticket sales start at 8:30am on Thursday, February 21, 2019.
How can I book tickets?
Online via this website, by phone on 022 4 849 669 or in person. Visit the Lake Wanaka Centre box office from Thursday, February 21 to Saturday, February 23, from 8:30am to 6pm, and throughout the 2019 Festival of Colour (April 2-7, 2019).
Where do I collect my tickets from?
If you have bought tickets online or by phone they will be available to collect from the Lake Wanaka Centre from Friday March 29. Any tickets not collected by Sunday, March 31 will be taken to the venue for collection 30 minutes before the show commences.
Do all the patrons and sponsors buy all the tickets before public sales?
No. We limit Patrons and Benefactors to four tickets per performance during the priority sales period, and always ensure we keep 30% of the seats for each venue for public sales. Please note that some of our venues are very small, sometimes only 80 seats, and so it doesn’t take long for things to sell out quickly!
Can I buy tickets at the door?
Yes if the show has not sold out you will be able to buy tickets at the door – but we do recommend pre-purchase if you can. You can phone 022 4 849 669 to check on availability.
What if a performance is sold out?
Many of our performances do sell out quickly. To overcome this, we do have multiple performances of some shows. But as some of the venues are small it doesn’t take long for tickets to sell out. Sometimes we can put on even more performances than those advertised, depending on the performers contracts and obligations, and so it is always worthwhile ensuring that you are on our email newsletter list, and follow us on Facebook, to get up to the minute information on additional performances.
What if I buy a ticket to a performance and then find I can’t go?
Sorry but we can’t offer refunds. If you find you can’t go then either try and pass your ticket to a friend or relative, or you can use our Ticket Exchange Board which will be situated in the foyer of the Lake Wanaka Centre from Friday, March 29.
How does the Ticket Exchange Board operate?
Come along to the foyer at the Lake Wanaka Centre from Friday, March 29 and if you have a ticket to sell complete a card with your name and phone number and which tickets you have available. If you are looking for tickets for a particular performance, then you can full in a card too. You can then make your own personal transactions.
Are there any reserved seats?
Some shows at Lake Wanaka Centre have allocated seating. For General Admission shows, we only reserve seats for our Benefactors and Sponsors – it’s one of the ways we can thank them for making our festival possible.
What if a performance is cancelled?
If we have to cancel a performance due to any unforeseen circumstances, we will do our best to get in touch with you – either by text or email – and it will be advertised on Radio Wanaka, the Wanaka App and Facebook and Twitter. We will then refund the price of the tickets minus any transaction fees.
What if I need disabled access?
Please contact the Festival Office on 03 443 4172. If you require assistance to access one of our venues then please contact us in advance.
Which performances are suitable for children to attend?
Where we believe a performance is particularly appropriate for children we have indicated a student ticket price. Children are welcome to accompany you to other performances on a full price ticket as long as they do not disturb other audience-members.
What is a student rate?
Primary and secondary school students under the age of 18, and anyone in full time education with a valid student ID card. Proof may be required at point of purchase and point of entry.
Can I bring a baby into a performance?
A baby or young child that can sit quietly on your lap is permitted. Out of respect for others we would ask you to move out of the auditorium if your child becomes unsettled.
Can I get something to eat and drink at all venues?
The Central Lakes Trust Crystal Palace has a full licensed bar serving Mt Difficulty and Quartz Reef wines, craft beers, soft drinks, coffee and hot drinks and a choice of hot and cold food. The Lake Wanaka Centre has a smaller selection of food and drink, and touring venues Luggate and Masonic Lodge will have a small selection of drinks available.
Can I buy a festival T-shirt?
We produce a small number of t-shirts so that you can identify our staff and volunteers. Sometimes we have a few left over for sale, so please ask at the Festival box office.
What time do doors open?
The venue will open 30 minutes before a performance, or one hour at the Central Lake Trust Crystal Palace. Sometimes a performance may have a strict lock out policy – ie they won’t allow the audience into the auditorium until a short time beforehand or they may not admit latecomers. We will try and notify you beforehand of this where possible.
How do I become a volunteer?
If you would like to join our team of ‘unpaid lovers of the arts’ then please contact us on firstname.lastname@example.org!
How do I become a Patron or Sponsor?
Our Patrons and Sponsors together contribute 38% of our income. As we are a non-profit making organisation we rely on this income so that we can keep tickets prices down and keep the Festival accessible for all. If you would like to be one of the people or companies that make the festival happen then please get in touch with our General Manager Laura Williamson on 443 4172 or email@example.com
When is the 2019 Festival of Colour?
April 2 to 7, 2019
Why are the dates different each festival?
We move the dates to fit around Easter and the school holidays. Our schools programme is an important component of the festival, and so we always go in term time, and as Easter moves between March and April we alter our dates accordingly to fit best with the Autumn colours and the school terms. We will always be in the month of April.
When is the 2020 Aspiring Conversations?
April 3 to 5, 2020
What is Aspiring Conversations?
Aspiring Conversations is a festival of ideas and thinkers which sits within the Festival of Colour and as its own stand alone Festival in the off year. The next one will be April 3 to 5, 2020.
Anything else you want to know? Then please email us firstname.lastname@example.org.